Frequently asked questions

How to deposit?

The full answer depends on your payment methods

Log in on the main page and then click the “CASHIER” button in the top right corner of the page. On the new screen click the green button “DEPOSIT”. Select a payment method from the drop down menu and copy the Crypto Address that will appear below the menu – this address is unique for your account. Go to your crypto-wallet and send the amount you wish to play with to the deposit address – make sure you enter the same and complete address from VipCoinCasino cashier as crypto transactions cannot be reversed.

Please note that the deposit confirmation usually takes 10-20 minutes but it is possible on some occasions it will take a bit more time. The confirmation time depends on a number of factors including the transaction fee you choose in your crypto wallet, the volume of transactions in the network at the time, the currency you are using etc. VipCoin Casino cannot influence the confirmation time once you have initiated the transaction.

Please check your deposit address before every deposit as it may change from time to time.

You can check the video below to see how the process works.

What is uBTC?

uBTC is  the symbol for MicroBit or just bit, which is a Bitcoin denomination. 1 uBTC is equal to 0.000001 Bitcoin.

What is Bitcoin?

The answer to that question depends on how much time you want to invest in learning about bitcoin. Remember – you do not need to know how the internal combustion engine works in order to drive a car.

If you do not want to spend more than 5 minutes on learning about it, all you need to know is that:

  • Bitcoin is a virtual currency, it is hard money. It is widely accepted as means of payment.
  • You can store it on an online wallet like Electrum (desktop or laptop), Trezor, Mycelium (only mobile), BitPay and many more.
  • You can buy it at an exchange, like any other currency. Some of the most reputable are Coinbase, Bitfinnex, Bittrex, Binance, but feel free to do your own research.
  • In order to receive and send bitcoin you need to know the address to which you want to receive or send the bitcoin.

 

If you want to find out more about the technology and are willing to spend half an hour learning about it you can check out this video (It’s the best and simplest explanation we’ve found so far. Not taking credit for it).

Also, bitcoin is accepted at VIPCoinCasino.com. We accept deposits and send payouts using bitcoin. If you deposit 1 Bitcoin to the site, you will have 1,000,000 chips on your balance, so 1 chip on VIPCoinCasino is 0.000001 BTC. That is equal to what is also called a “bit”.

What currencies can I make a deposit with?

Currently we support the most popular crypto currencies around: Bitcoin, Litecoin, Ethereum and Ripple.

I’m not receiving e-mail validation/withdrawal verification code.

Please allow the system a couple of minutes in case there is some delay, then check your inbox and Spam/Junk/Trash folder again – message sent by our automatic system may be marked as spam by your e-mail provider, make sure you mark them as important when you get them so they’re always getting in your inbox.

You can request the code one more time in case it is not anywhere in your e-mail after a few minutes.

Please contact support if the e-mail validation message is still not there and we will be happy to assist you. Please note that support cannot send you a withdrawal verification code manually and in case of an issue it will be handled by the tech team.

Where is my deposit? I have not received it yet.

Please check if the deposit transaction received confirmations on the blockchain. You check that on some of the many web-pages called blockchain explorers. There are different explorers for different crypto currencies but some of the popular ones are:

https://www.blockchain.com/explorer

https://etherscan.io/

https://chainz.cryptoid.info/ltc/

https://xrpscan.com/

Once your transaction gets one confirmation, it will appear on your balance. You can see your balance in the homepage or in the Cashier.

In case the transaction is confirmed but not appearing on your VipCoinCasino balance please double check if you have sent your crypto to the correct deposit address. Also, please check if the amount you are sending is over the minimum deposit amount of 10 bits (0.00001 BTC). Have in mind the current exchange rate in case you are using a currency different from BTC.

How to get a bonus?

Please check the ongoing promotions in the PROMOTIONS section of the site or go to MY PROFILE page and check the Ongoing promotions section there. You will find all promo details in there and you can also claim a bonus in case you see you are eligible.

We may occasionally send you an e-mail with an exclusive bonus offer. Stay tuned!

You can check how to find the bonus in the video bellow.

Where is my bonus?

If you are eligible for a bonus and made a qualifying deposit or received a message from us about a bonus being awarded to your account, please log in your account and click “MY PROFILE” on the homepage.

There you can find information about your bonus balance (total bonus funds you can use for betting), the rollover requirement (the amount of bets you need to make using your bonus balance before it is transferred to your real money balance) and your current progress (the amount or Total bets you’ve made using your bonus so far) In the BONUS GAMES section you will be able to see the games for which the bonus has been awarded. Click on any of the games in that section in order to play with your bonus balance.

If you do not see your bonus, please do not hesitate to contact our customer service.

How can I get free spins?

It’s simple – play real money slots and claim the Monday Free Spins in MY PROFILE at the beginning of the week. You will be awarded in accordance with the promo terms – https://blog.vipcoincasino.com/promotions/monday-free-spins/

Occasionally we may send you a promo code or an exclusive promo for additional free spins. Stay tuned!

I can’t login. Why?

Please make sure you are entering the correct username and password. If you do not remember your password, please use the “Forgot password” link on the Login window.

If you are positively using the correct password, there might be a technical maintenance – please check for a message in our Blog.

If you are still experiencing difficulties logging in, please get in touch with our support team.

Do you have fiat currency games, like USD or Euro?

VIPCoinCasino.com is cryptocurrency-based poker room only. However, we can help you acquiring crypto assets through renowned exchange platforms.

Where is my cashout?

We are striving to send you your winnings as fast as possible. Please allow us up to 24 hours to process your cashout – usually it will take a lot less. Also, it is possible the transfer has been started but the transactions did not get a confirmation on the blockchain yet – in such cases there is no way for us to speed up the transaction as it is out of our hands.

What is the minimum deposit/withdrawal amount?

The minimum deposit amount is 10 bits (0.00001 BTC) or equivalent of that, in Litecoins, Ethereum or Ripple. The minimum withdrawal amount is 4,000 bits (0.004 BTC).

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